Frequently asked questions




We know this is a difficult rule to set, which is why we try and keep it as simple as we can. 
We ask that our customers arrive smartly dressed and keep it stylish, fashionable and fresh but we do make a decision on an individual basis. We work hard to make sure our events looks ready for you to party so we ask that you do the same. 
Strictly no T-shirts, sportswear or trainers. 
We can’t make promises over the phone or by email – it’s just too tricky, so come down on the night and if you look the part then you shouldn't have a problem.

Remember: Dress to impress and ready to party!

Customers may be required to provide ID before entry into the venue. If you’re lucky enough to look younger than 18 please be prepared to prove your age at any time with valid identification. If you do get asked for ID please don’t be offended. Please note that Bellmonte Life operate a Challenge 25 policy.

We will only accept valid passports and driving licences. In conjunction with local authority guidance, we operate an ID seizure policy whereby any false ID will be confiscated and handed over to the police.

The management reserves the right to refuse admission. If you’re old enough, look the part and act the right way then you’ll be welcomed to the event. The Bellmonte Life encourages people drink responsibly, so we reserve the right to refuse admission or service to customers who are, or appear to be, intoxicated.

Prepaid tickets & packages are sold on a non-refundable basis. In some circumstances you may be able to obtain a refund through Bellmonte Life customer services team at the discretion of the management. Requests should be sent to events@bellmonte.co.uk, where you can expect a reply within 48hrs. Please note that refunds are issued to the bank account and can take up to 14 working days to process. Please note that cheque payments can take up to 20 working days to process.

We will sometimes operate a random search policy of customers, in the interest of customer safety. This search policy may be implemented depending on the type of event taking place, risk assessment or on advice of the police. We operate a zero tolerance policy on drugs and anyone suspected of taking or dealing in drugs will be searched and ejected from the venue. In instances where drugs are found customers will be detained and the matter will be reported to the police.

As an event company our office hours can differ from a typical 9-5 business. We do our best to reply to customers within 24 hours. Some instances by their very nature require investigation and may take a little longer. If you have any concerns, please give the events company a call on the telephone number provided in the “Contact Us” link.

Bellmonte Life has a cloakroom and we charge in some occasions £1 per item. Please note: Bellmonte Limited is not responsible for any valuable items left in the cloakroom.

If an item is found at the event or left in the cloakroom and not collected we’ll endeavour to store the item until it is claimed, within a reasonable timeframe. If you’ve lost an item please send us a message via the “Contact Us” link with as much detail about the item as possible, where it was left (if you’re aware) and when. The more detail you give us the easier it is for us to attempt to locate your item.

Customer can purchase tickets online and at the door. Our main ticket providers online are Eventbrite and Design My Night. 
Online tickets are strictly valid til 11pm. Tickets cannot be transferred, exchanged, or refunded once purchased.

You can book tables online on the “Contact us” link. You can also make a booking by emailing events@bellmonte.co.uk.

There are no cash machines / ATM. We accept all major credit cards at the ticket office and at the bars.

Personal photos are fine but we do not allow any unauthorised filming or photography during the event. Anyone found doing this without prior permission is at risk of having his or her property confiscated. There may be promotional and/or commercial photography, video and/or audio recording of the club, the DJ's and customers. By entering the event, you consent to the filming and recording of your likeness for use by Bellmonte Life. Such consent includes use by Bellmonte Events for any and all purposes in all media.

It's against the law to smoke inside the premises of the event. If evidence of smoking, the customer may be removed from the premises and no refund will be issued.

For enquires please visit ‘Contact Us’ Link or email events@bellmonte.co.uk. 



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